Support

My briefing is missing

We publish a new three-story briefing every morning by 5 AM ET. If you do not see it after 7 AM ET, force-quit and reopen the app.

I purchased Full Citizen but it is not unlocked

Tap "Restore purchases" on the paywall card. If that does not work, force-quit and reopen the app, then tap Restore again. Last resort: email us with your Operative ID and the date of purchase.

My Operative ID changed

Operative IDs are tied to the device fingerprint. If you reinstall the app, you get a new one. The previous ID is permanently retired.

Push notifications are not arriving

• Confirm push is enabled in your device settings for Being Canadian (iOS: Settings → Notifications; Android: Settings → Apps → Being Canadian → Notifications).
• Confirm push is enabled in Operative → Settings → Push.
• We send one push per day around 7 AM your local time. If both toggles are on and today's push has already gone out, the next one arrives tomorrow.

I want to delete my account

You can delete your account and all associated data right in the app: tap the settings (gear) icon, open the Account section, tap "Manage account," then tap "Delete account" and confirm. It takes effect immediately.

Prefer email? Write to BeingCanadianSupport@muskoka37.ca with your Operative ID and we will purge your record within 30 days.

Deleting your account erases your operative, scores, badges, check-ins, and saved preferences. The only thing we keep is your newsletter consent record, which Canadian anti-spam law (CASL) requires us to retain for three years.